Question 1

Which industries does WELSCH INDUSTRIAL serve?

Accepted Answer

We specialize in concrete roof tile production and laminate flooring manufacturing. Our customers are predominantly manufacturers of concrete roof tiles and laminate flooring worldwide.

Question 2

In which countries do you operate?

Accepted Answer

We work globally with a focus on Europe, Asia and South America. Our machines and components are in use in over 50 countries.

Question 3

Do you also offer service and maintenance?

Accepted Answer

Yes, we offer comprehensive service and maintenance services, including predictive maintenance, spare parts supply and technical support.

Question 4

What distinguishes your machines from the competition?

Accepted Answer

Our machines are customized special solutions tailored precisely to the specific requirements of our customers. We offer the highest precision, durability and individual adaptability.

Question 5

Can you modernize existing systems?

Accepted Answer

Yes, we offer technical overhaul and modernization of roof tile machines of all makes. We integrate modern components into existing systems.

Question 6

How long is the delivery time for special machines?

Accepted Answer

Delivery time depends on the scope and complexity of the project. After the order is placed, we plan a realistic schedule together with you. Typically, delivery times are between 3-6 months.

Question 7

What materials do you use for wear parts?

Accepted Answer

We use high-quality materials such as tungsten carbide, hardened tool steel and hard metal to ensure maximum durability and wear resistance.

Question 8

How does the ordering process work?

Accepted Answer

After your inquiry, we create an individual offer. After the order is placed, we start with the design and manufacture the machine/component according to your specifications. Extensive quality controls are carried out before delivery.

Question 9

Do you offer training for your machines?

Accepted Answer

Yes, we offer comprehensive instruction and training for operators and maintenance personnel, both on-site and at our factory.

Question 10

What does the warranty look like?

Accepted Answer

We grant warranty according to individual agreement, usually 12-24 months from commissioning. Details are specified in the purchase contract.

Question 11

Do you also supply spare parts for older machines?

Accepted Answer

Yes, we also manufacture spare parts for older machine models, both for our own and for machines from other manufacturers.

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